If you're having trouble downloading and installing Fun Run 2 first make sure your phone or tablet is on the list of supported devices.
If you're using an Android device, please check if one of these solutions applies to you:
- I'm on Android and it's asking me to download additional resource files
- I'm getting an error message when downloading the app from Google Play
If none of these solutions apply, please contact us below and include the following information to help us solve the problem as quickly as possible:
- Your username and account# if you already created an account
- Your device model (e.g. iPhone 6s or Samsung Galaxy s6)
- The OS version installed on your device (e.g. iOS 9.2 or Android 6.0.1)
- A screenshot of any error message you're getting. If you can't take screenshots with your device, type out the error message in your request.
- If you have previously been able to play Fun Run 2 on your device, describe when and how it stopped working
If your device is rooted or jailbroken this could be the cause of the problem and we may not be able to help you. Please specify if your have a custom ROM installed or your device is jailbroken.