If you need assistance from our Support Team you need to provide your Support Code when you submit a request. This is to verify that you are the owner of the account.
To locate the code please open the game and navigate to Settings.
Scroll down on the menu until you find "Get support code" and then tap the "Support Code" button.
Your support code will appear and you can press the button underneath it to copy it.
We advise that you use the copy and paste function on your device if possible. If you need to manually type to code, please make sure that the code you sent to us is written exactly as displayed.