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I can't access my account

If you have lost your account, please contact support and provide us with the following information. Then we will be able to assist you in recovering your account!

 

1. Please describe your old account:

  • Amount of coins/gems
  • Name some of your friends
  • Previous usernames
  • Items you own
  • Date when your account was created
  • Last login date
  • Receipts for in-app purchases

2. Connect your new account to Game Center / Google Play Games

When you open the game, you should have a new account. Please finish the tutorial if you haven't already and create a username for this new temporary account.

Then you will need to connect the account to your Game Center / Google Play Games. If the game does not automatically sign you in, go to the settings menu, which is located in the top right corner in the main menu. From the settings menu scroll down to account and then you can connect to Google Play / Game Center by clicking on the icon next to the name of your Game Play Service.

When that is done, please send me your Support Code. In the game's main menu, go to Support, press the icon next to the Support Code and your Support Code will be copied. Please reply to this email with the code exactly as it is written.

We will then move the Game Center / Google Play ID back to your original account so that next time you log in, you'll be back on your old account.

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Comments

  • Avatar
    zozkaq8

    zozkaq8

  • Avatar
    Alexander Diaz

    pls help

  • Avatar
    Petrljapin

    Pls help
    66a3da12b4ec1b512ef5075c

  • Avatar
    Qwer1200120000

    RG730J-DRV43

  • Avatar
    Tejahnea Johnson

    My name account was Lashayyy . I owned the bear and robin and bunny I bought the thunderstorm and something else ! I’m not sure please get my account back I was tryna to get it on my other phone and I’m not sure what happened I don’t want to start over .

  • Avatar
    Masidayu443

    i cannot log in my account . please help

  • Avatar
    Angel Katkota

    Pls one answer me ??

  • Avatar
    Angel Katkota

    I talk support more than once no answer me ??

  • Avatar
    Leekenny396

    I have submitted a request and ask customer service to help me restore my old ID as soon as possible. Thank you.

    Support code  :  674843218815ab142253c269

    Edited by Leekenny396
  • Avatar
    Leekenny396

    Can the problem be solved more quickly? I’ve been waiting for a long time and the customer service staff didn’t even reply.

  • Avatar
    Angel Katkota

    4 days no one answer me for my problem 😞

  • Avatar
    Kiyan Isaiah Bullard

    My name is 2FINE I havea gorilla bear hyena skins